FAQ

What are my payment options?

We accept Paypal, Visa®, MasterCard®, American Express®, and Discover® credit cards; procurement cards.

 

Do you have a minimum order?

We appreciate all orders, so SPEX has no minimum order requirement.

 

Do you charge sales tax?

We will charge the tax that is required by your state and local municipality. If you are tax exempt, we must have a valid tax exemption certificate on file. Please fax your certificate to 1-847-327-2042 or e-mail it to sales@spexprotects.com.

 

If I place an order today, when will it ship out?

If the item(s) is in stock and the order is placed before 1:30 pm Central Time, the order will ship out that same day. Orders placed after 1:30 pm will ship out the next day. If the item is out of stock, an expected ship date will be given.

 

What are your shipping terms?

Shipping charges are determined (at time of shipment) by product plus packaging weight, overall package dimensions, as well as any other special shipping requirements, such as HAZMAT materials. SPEX will not be liable for any claim, loss, or damage caused in whole or in part due to delay in or failure to make delivery when such delay or failure is directly or indirectly caused by act of God; strike or other labor difficulty; transportation problems; inability or delay in obtaining necessary labor, material or products from usual sources; material shortages; accident; act of any civil or military authority; act of war; or act of purchaser; or by the occurrence of any other contingency beyond SPEX’s reasonable control. In such event, the date of delivery or time for completion shall be postponed by such length of time as may be reasonably necessary to compensate for the delay.

 

How do I return a product?

SPEX places the highest priority on customer satisfaction and believes that our products are of the highest quality on the market. If you are not happy with your purchase for any reason, please let us know how we can make it right. Contact us to request a Return Authorization at 1-866.802.2582 or sales@spexprotects.com. Please note that there may be some restrictions on open items if not related to a quality or damage.

 

What happens if a product I order is damaged in shipment?

If you receive a damaged product, please contact our Returns Specialists at 1-866.802.2582 or sales@spexprotects.com.

 

Do you have a re-stocking or return fee?

Product returned more than 30 days after shipping are subject to a restocking fee.

 

What are your terms and conditions?

Please see Terms & Conditions.

 

How do I get my password if I've forgotten it?

At the top of our website click the Account link. From there click on "Forgot?". You will be prompted to enter the e-mail address used when you registered— your USER ID. That email address will be used to send a link to reset your password.

 

How do I manage my account?

Once you register online you can manage your addresses and review past orders. You must be logged in to access account information/settings.

 

How do I contact SPEX?

There are several ways to contact us: by email at sales@spexprotects.com, or by calling us at 1-866.802.2582.

 

Is the SPEX online order form secure?

At SPEX, we understand your concerns about online security and privacy. All orders on our site are encrypted using Secure Socket Layer (SSL) technology. SSL is a complex form of cryptography that makes it virtually impossible for a third party to decrypt any useful information you provide. You can use our site knowing that your personal and credit card information is protected when transmitted online. SPEX uses website security services, allowing you to place Internet orders with confidence, knowing that your credit card information will be secure.

 

Can I get the Safety Data Sheets (SDS)?